For questions about your personal information, contact Julie Gagné at reception@esthetiquejuliegagne.com.
01. Personal information
The contact form collects the information you voluntarily provide to us: your name, your email address, your phone number if you provide it, and the content of your message. This information is used only to respond to your request.
When you place an order in our online shop, we collect what is needed to process and deliver it: your name, email address, phone number, shipping and billing addresses, the products ordered and your order history. Payment details are entered directly with PayPal.
If you subscribe to our newsletter, we collect your name and email address to send it to you. You can unsubscribe at any time with the link included in every issue.
We may also collect limited technical data, such as the pages viewed, the approximate IP address, the device type, the browser, language preferences and interactions with the site, in order to ensure security and improve the user experience.
02. Use and retention
The information collected is used to process and deliver your orders, send the related confirmations and updates, answer your requests and questions, send the newsletter if you subscribed, produce anonymous visit statistics to improve our services, protect the site and meet our legal obligations.
We retain the information only for as long as is reasonably necessary for the purposes described, unless a longer period is required by law, accounting, contract management or the protection of our rights.
03. Sharing with providers
We do not sell your personal information. Some information may, however, be shared with providers who help us operate the site, manage forms, host data, analyze performance or communicate with you.
For an order, the information needed is shared with PayPal, which processes the payment (with a PayPal account or a credit card), and with the carriers who deliver your parcel. We never receive or store credit card numbers.
When providers are involved, we aim to limit the information shared to what is necessary and to work with partners who apply reasonable security measures.
04. Security, consent and your rights
We apply reasonable administrative, technical and organizational measures to protect personal information against unauthorized access, use, disclosure or destruction.
Under the laws that apply in Québec and Canada, you can ask to access, correct or delete your personal information, withdraw your consent where possible, object to its processing on legitimate grounds, or ask a question about how it is handled.
05. Cookies and form protection
This site uses only the cookies necessary for its operation, its security and the editing of its content. No advertising, retargeting or social network cookies are set.
Your basket is kept in your browser’s local storage, with a few shop display preferences, so you find it again on your next visit. When you proceed to checkout, a necessary cookie valid for 30 days lets us restore your basket when you return from payment, and the secure checkout page uses the WooCommerce and PayPal session cookies an order requires.
Traffic statistics are measured by a self-hosted instance of the open-source software Umami, without cookies and without persistent identifiers: only anonymous page views are counted. There is no session recording, no heat mapping and no tracking from one site to another.
Our forms may use Cloudflare Turnstile in invisible mode in order to verify visitors silently and limit abuse. Cloudflare may process limited technical data in accordance with its Turnstile Privacy Addendum: https://www.cloudflare.com/en-gb/turnstile-privacy-policy/.
You can view the status of cookies from the “Cookies” link at the bottom of the site. You can also configure your browser to refuse or delete certain cookies.
06. Changes and contact
We may update this policy to reflect changes in our services, tools, providers or legal requirements. Changes take effect when published on the site, and the last-updated date shows the most recent version.
For any question about this policy or to exercise your rights, contact Julie Gagné, the person in charge of the protection of personal information, at reception@esthetiquejuliegagne.com, by phone at +1 450-562-7775, or by mail at 364 Route du Nord, Brownsburg-Chatham, Québec J8G 1L8.
Map and virtual tour
The Contact page displays an OpenFreeMap map using MapLibre. When this area approaches your screen, your browser downloads map data from OpenFreeMap and sends the technical information needed for the connection, including your IP address. The map does not request your location. The directions link opens Google Maps only when you choose it.
The virtual tour uses a YouTube player in privacy-enhanced mode. The player loads only when you choose to play the video. This establishes a connection with YouTube, which then receives the technical information needed for playback.
